External Customer Service Survey

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Materials Management and Inventory Control are eager to hear your views on how we interface with your company. We ask for your help in answering the following questions regarding the services we provide, our training practices and customer service skills. Your answers are important to us, and we will use your responses to assist us in our continuous improvement program. Should you have very specific concerns, we would appreciate it if you would be willing to provide your company name and telephone number so we can communicate with you regarding your suggestions. Thank you again for your assistance.

1.	Please choose the Division you are Rating:*

(Optional)

Name:
Phone:
Company:
Address:
City:
State:
Zip Code:
Email Address:

Please rate the following (1 = Lowest Rating, 5 = Highest Rating):

	1	2	3	4	5
1. Were you treated in a courteous manner?
2. How was the professionalism of the staff?
3. Was your request processed in a timely manner?
4. Please rate the overall satisfaction with the procurement transaction.
5. If you have had the opportunity to utilize the Materials Management web page, did you find it was a useful tool?

4.	Staff responds to your phone calls/messages within:
	4 hours 1-2 days 3-4 days 5 or more days Did not respond

5.	Staff responds to your e-mails within:
	4 hours 1-2 days 3-4 days 5 or more days Did not respond

6.	Comments: